Help

Support

Having trouble with LETRZ Drop? We're here to help. Check the FAQs below or reach out to us directly.

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Need Help?

Send us an email and we'll get back to you as soon as possible.

✉️ [email protected]

Frequently Asked Questions

How do I form words? +

As letter blocks land on the board, the game automatically scans for valid English words (3–7 letters). Words can form horizontally (left to right), vertically (top to bottom), or diagonally. When a word is found, those blocks glow gold and disappear — and everything above falls down, potentially creating chain reactions!

How do I earn and use power-ups? +

The ⚡ power-up meter fills every time you find words and build combos. Each power-up costs a different percentage of meter (20%–50%). Tap a power-up button to select it, then tap again to activate. You can also get free power-ups from special blocks that randomly attach to pieces every ~15 drops.

How do I sign in and save my progress? +

Tap "Sign In with Apple" on the home screen. This saves your scores, words found, and stats to the cloud so they sync across devices. It also puts you on the global leaderboard. Sign-in is optional — you can always play without it.

How do I change my username? +

After signing in, tap on your name card on the home screen (it has a ✏️ pencil icon). An alert will pop up where you can type a new name. Hit "Save" and it updates everywhere — including the leaderboard.

Why didn't a word I know get detected? +

The game uses a dictionary of 25,000+ common English words (3–7 letters). Some very obscure, archaic, or slang words may not be included. Proper nouns (names, places) are also not in the dictionary. If you think a common word is missing, let us know!

What do the controls do? +

Swipe left/right to move the piece. Tap to rotate. Swipe down to hard drop instantly. You can also use the on-screen buttons: ◀ ▶ for movement, 🔄 for rotate, and ⬇⬇ for hard drop.

How does the combo system work? +

Clear words within 3 seconds of each other to build combos. Each consecutive clear increases your multiplier: 2×, 3×, 4×, up to 8×. Chain reactions from gravity count too! The combo decays after 3 seconds of no clears. Stack combos with ⭐ Star Frenzy for up to 16× points.

How do I delete my account and data? +

Email us at [email protected] with the subject "Delete My Account" and we'll remove your data from our servers within 30 days. You can still play the game locally without an account.

The game feels too fast — what can I do? +

Use the ❄️ Freeze power-up! It's the cheapest at only 20% meter and slows the drop speed to half for 10 seconds. It's designed for exactly this situation. You can also try to keep your level lower by being strategic about word clearing early on.

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Place Vowels Wisely

Put vowels (A, E, I, O, U) near consonants to maximize word formation chances.

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Build Vertically

Don't forget columns form words too! Stack letters strategically in vertical lines.

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Rainbow Is Clutch

At 50% meter, Rainbow fills gaps with helpful letters. Save it for when you're stuck.

Time Your Star

Activate Star Frenzy right before a big combo for maximum point multiplication.