Privacy Policy

1. Introduction

Welcome to Letrz ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience when using our word puzzle game application ("App").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

Information You Provide Directly

• Account Information: When you create an account, we collect your chosen username and password. You may optionally provide an email address for account recovery purposes.
• Profile Information: Your chosen display name that appears on leaderboards and in multiplayer games.

Information Collected Automatically

• Game Data: Statistics about your gameplay including games played, games won, win streaks, scores, completion times, and rank progression.
• Device Information: Device type, operating system version, and unique device identifiers used for gameplay synchronization and preventing fraud.
• Usage Data: Information about how you interact with the App, including features used and time spent in the App.

Information from Third Parties

• Apple Services: If you make in-app purchases, Apple processes the transaction and may share confirmation of purchase with us (but not your payment details).

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Maintain the Service: To operate the App, including saving your game progress, displaying leaderboards, and enabling multiplayer functionality.
• Account Management: To create and manage your account, authenticate your identity, and enable account recovery.
• Multiplayer Features: To match you with other players, display your profile to friends and opponents, and maintain friend lists.
• Leaderboards: To display your username, rank, and scores on public and friend leaderboards.
• Process Transactions: To process in-app purchases and deliver purchased content.
• Communications: To send account recovery emails if you have provided an email address and requested password recovery.
• Improvements: To analyze usage patterns and improve the App's features and performance.
• Security: To detect and prevent fraud, cheating, and other harmful activities.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Public Information

Your username, rank, and game statistics are visible to other players on leaderboards and in multiplayer games. This is essential for the competitive and social features of the App.

Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

• Firebase (Google) for database hosting and real-time synchronization
• Apple CloudKit for game data synchronization
• EmailJS for sending account recovery emails

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Storage and Security

Your data is stored using industry-standard cloud services:

• Firebase Realtime Database: Stores leaderboard data, multiplayer game information, and friend connections.
• Apple CloudKit: Stores game synchronization data for multiplayer matching.
• Local Device Storage: Your game progress and preferences are also stored locally on your device.

6. Third-Party Services

The App uses the following third-party services, each with their own privacy policies:

• Firebase (Google): Firebase Privacy Policy
• Apple CloudKit: Apple Privacy Policy
• Apple StoreKit: For in-app purchases, subject to Apple's terms and privacy policy
• EmailJS: For sending recovery emails - EmailJS Privacy Policy

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your account and associated personal information.
• Data Portability: Request a copy of your data in a machine-readable format.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Account Deletion

You may request complete deletion of your account and all associated data by contacting us. Please note that deletion is permanent and cannot be undone. Some information may be retained for legal or legitimate business purposes.

8. Children's Privacy

Letrz is intended for users of all ages and is designed to be family-friendly. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take steps to remove such information from our systems.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

By using the App, you consent to the transfer of your information to the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date at the top of this policy
• For significant changes, providing notice within the App

Your continued use of the App after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: