Support
We're here to help you get the most out of Letrz
📧 Contact Us
Have a question, found a bug, or want to share feedback? We'd love to hear from you!
[email protected]Frequently Asked Questions
Guess the secret 5-letter word in 6 attempts. After each guess, the tiles change color:
- Green = Correct letter in the correct position
- Yellow = Correct letter but in the wrong position
- Gray = Letter is not in the word
Use these hints to narrow down your guesses and find the word!
The Daily puzzle resets at midnight (12:00 AM) in your local time zone. A new word is available every day, and everyone around the world gets the same puzzle!
Tokens are the in-game currency used for power-ups and hints. You can:
- Start with 50 free tokens when you create an account
- Earn tokens by winning games and maintaining streaks
- Purchase token packs in the Token Shop
Your rank is based on your wins and performance across all game modes:
- Bronze - Starting rank
- Silver - 10+ wins
- Gold - 50+ wins
- Platinum - 100+ wins
- Diamond - 250+ wins
Yes! In the Multiplayer section, you can:
- Add friends using their username
- Challenge friends to head-to-head matches
- Track your record against each friend
- Or get matched with random opponents worldwide
Hard Mode requires you to use all revealed hints in subsequent guesses. If you discover a green letter, you must use it in that position. If you find a yellow letter, you must include it somewhere in your next guess. It's a more challenging way to play!
If you've reinstalled the app or switched devices, you can restore your purchases by going to the Token Shop and tapping "Restore Purchases" at the bottom. Make sure you're signed in with the same Apple ID you used for the original purchase.
On the login screen, tap "Forgot Password?" and enter your username. If you registered with an email address, we'll send your account recovery information to that email. Make sure to check your spam folder!
Privacy Policy
Last updated: December 31, 2025
Information We Collect
When you use Letrz, we may collect the following information:
- Account Information: Username, email address (optional, for account recovery), and password
- Game Data: Game statistics, scores, streaks, and progress
- Device Information: Device type, operating system, and unique device identifiers for gameplay synchronization
How We Use Your Information
- To provide and maintain the game service
- To enable multiplayer features and leaderboards
- To process in-app purchases
- To send account recovery emails (if email provided)
- To improve and optimize the game experience
Data Storage
Your game data is stored securely using Firebase Realtime Database and Apple's CloudKit services. We implement industry-standard security measures to protect your information.
Third-Party Services
Letrz uses the following third-party services:
- Firebase: For leaderboards and multiplayer functionality
- Apple CloudKit: For game synchronization
- Apple StoreKit: For processing in-app purchases
Your Rights
You have the right to:
- Access your personal data
- Request deletion of your account and data
- Opt out of email communications
To exercise these rights, contact us at [email protected]
Children's Privacy
Letrz is intended for users of all ages. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.
Terms of Service
Last updated: December 31, 2025
Acceptance of Terms
By downloading, installing, or using Letrz, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the app.
License
We grant you a limited, non-exclusive, non-transferable, revocable license to use Letrz for personal, non-commercial purposes in accordance with these Terms.
User Conduct
You agree not to:
- Use offensive, inappropriate, or misleading usernames
- Cheat, hack, or exploit bugs in the game
- Harass other players
- Attempt to access other users' accounts
- Reverse engineer or modify the app
In-App Purchases
Letrz offers optional in-app purchases for token packs. All purchases are processed through Apple's App Store and are subject to Apple's terms and conditions. Purchases are non-refundable except as required by law.
Account Termination
We reserve the right to suspend or terminate your account if you violate these Terms of Service or engage in behavior that harms other users or the integrity of the game.
Disclaimer
Letrz is provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free service. We are not liable for any damages arising from your use of the app.
Changes to Terms
We may update these Terms from time to time. Continued use of Letrz after changes constitutes acceptance of the new Terms.
Contact
For questions about these Terms, contact us at [email protected]